CONSUMER PERSONAL INFORMATION PROTECTION POLICY
- Consumer Personal Information Privacy Policy (“ Policy ” ) is intended to ensure the security of information related to participating organizations and individuals accessing and/or transacting on the website lecercle.vn ( hereinafter referred to as the “ website”) is the property of the company owned by Pernod Ricard Vietnam Co., Ltd ( hereinafter referred to as “PRVN”).
- This policy describes how PRVN receives, aggregates, stores , uses and protects information of participating organizations and individuals . access and transact on the website (“Customer”). The Customer's access or transaction on the website is understood that the Customer has read, understood and agreed to comply with this Policy , including the revised and supplemented versions of the Policy . The revised and supplemented version of this Policy (if any) will take effect after 5 days from the date the amendment and supplement of the Policy is announced on the website.
- The website is committed to protecting the privacy of Customer's information. Customers please read the " Privacy Policy " below to better understand the commitments that PRVN makes, in order to respect and protect the rights of visitors .
General provisions on consumer privacy protection
2.1. About the collection information gathering
- When the Customer makes a transaction to buy products on the website, from time to time, the Customer must provide some necessary information for the execution of the transaction ("Customer Information").
- When the Consignee provides certain information necessary to ensure delivery of the product (“Consignee Information”).
- It is the responsibility of the Customer and the Consignee to ensure that the information provided is complete and accurate and to always update the information to ensure completeness and accuracy . PRVN is not responsible for resolving any dispute if the information provided by the Customer/Consignee is incorrect or not up to date or fake. fake .
2.2. About keeping and keeping private information
- Customer Information, Consignee Information, as well as information exchanged between Customer and PRVN, are kept and kept confidential by PRVN's system, especially Customer's payment card information will be kept by other partners. Gate work Payment of secure website according to international standards PCI DSS according to Payment Information Privacy Policy .
- PRVN has appropriate technical and security measures to prevent prevent unauthorized access and use of Customer Information, Consignee Information. PRVN is also regular Coordinate with security experts to update the latest information on security network to ensure the security of Customer Information when Customer accesses and/or uses features on the website. When collecting When collecting data, PRVN keeps and secures Customer Information at the server system and this Customer Information is secured by wall systems. fire (firewall) , control measures control access , code data transformation .
- payment card information is provided by the portal partners Payment of website protected according to international standards . Website does not allow third parties track or collect collect Customer's information on the component pages of the website.
- closed accounts, PRVN still stores Customer 's Personal Information and access for prevention purposes . fraud , investigation, answering questions ... These Personal Information will be kept by PRVN on the server system for a maximum of 12 ( ten) two ) months from the date the Customer closes the account on the website. After this period ends , PRVN will proceed to delete forever telecommunications Customer's Personal Information.
- The Customer must absolutely not have any act of using tools or programs to illegally interfere with the system or change the configuration of the system . website 's data structure , as well as any other behavior intended to distribute , dance for activities with the purpose of interfering , disrupting destroy or infiltrate the data of the website system, as well as acts that are prohibited by Vietnamese law . In the event that PRVN detects that the Customer has intentionally faked spoofing , cheating , spreading unauthorized information , etc. PRVN reserves the right to transfer Customer's Personal Information to competent authorities for handling in accordance with the law .
2.3. Purpose and scope of collection _ collect personal information ;
- In order to access and use some services at the website, the Customer may be required to provide PRVN with personal information (email, full name, contact phone number , ... ). All information declared must be accurate and legal. PRVN is not responsible for any legal responsibility for the information provided by the Customer.
- PRVN can also collect collect information about visits visits , including the number of pages the Customer views , the number of links (links) the Customer clicks and other information related to the connection to the website. PRVN also collects collect information that the Web browser (Browser) Customer uses when accessing the website, including: IP address, Browser type, language used, time and addresses that the Browser accesses .
- Website collection collect and use Customer's personal information for the appropriate purpose and in full compliance with the content of this Policy . Specifically:
When necessary, PRVN may use this information for the following purposes :
- Order processing: call /text to confirm the order, notify about the status order status & delivery time , confirmation of order cancellation (if any).
- Send letters opening / thank you letter , introducing new products, new services or promotions forever of the website.
- Provide services/utilities to Customers based on the needs and habits of Customers when accessing the website.
- Send notices, exchange information between the Customer and the website or vice versa.
- Detect, prevent block fake activities forge , break Customer account destruction or fraudulent activities Impersonate the Customer on the website.
- Contact , support contact and resolve complaints Customer's Complaint .
- Information given bonus (of the website or of the company ).
- Surveys to take care of Better Customer Care .
- Confirmation of technical information & Customer information security.
- Cases at the request of competent state agencies , in accordance with the provisions of law.
2.5. Time _ information storage
Customer's personal data will be stored until cancellation is requested . Remaining in all cases, member's personal information will be kept confidential on the website's server.
2.6. Persons or organizations that may have access to such information
- PRVN does not provide Customer Information, Consignee Information to any third party unless it is required to do so at the request of competent State agencies , or as required by law , or when providing such information is necessary for PRVN to provide services/facilities to Customers.
- above cases , PRVN will have a specific notice to the Customer when it has to disclose Customer Information to a third party . In this case, PRVN commits to disclose Customer Information only with Customer's consent.
- PRVN may share Customer Information, Consignee Information for the following purposes after :
- Research Market research and analysis reports: PRVN can use Customer Information, Consignee Information to research Researching the market, synthesizing and analyzing general information of Customers ( eg for example average age, area geographic area ), detailed information will be hidden and used only for statistical work . In the event that PRVN conducts a survey that requires the participation of the Customer, any answers to survey or visit Opinion polls that Customer provides to the website will not be transferred to any third party .
- Exchange Customer Information, Consignee Information with other companies in the Group PRVN delegation and partners signed an agreement agree to take care Customer care with PRVN: PRVN may share Customer Information, Consignee Information for member companies of the Group . PRVN delegation , affiliate partners and PRVN's domestic and international linked websites . This sharing helps PRVN to provide Customers with information about products and services, related to goods , services and other issues that Customer may be interested in. In the case of the member companies of the Group The PRVN delegation and affiliated companies of the website are granted access to Customer Information, they will have to strictly comply strict requirements described in this Policy .
- Exchange Customer Information, Consignee Information to 3rd parties who are partners and agents of PRVN: PRVN may transfer Customer Information, Consignee Information to agents and subcontractors to do data analysis, marketing and Customer service support. PRVN may also exchange Customer Information, Consignee Information with third parties for the purpose anti fraud and risk reduction credit risk.
- Exchange of Customer Information, Consignee Information with advertising partners: Customer behavior tracking system is used by the website on the advertising display channel ( eg. such as Customer remarketing, DoubleClick advertising campaign management system, Customer demographic reports, preferences with Google Analytics tool ... ) can collect collect information such as age, gender, interests and number of interactions with the number of times the ad appears. With the ad settings feature , the Customer can choose to opt out of the Customer behavior tracking feature of Google Analytics and choose how the advertising display channel appears on Google.
- Exchange of Customer Information, Consignee Information with other business units that PRVN plans to merge or acquire: In this case, PRVN will require those units to strictly comply with strict according to This Policy .
2.7. Address of the receiver collect and manage information, including communications so that consumers can inquire about sales activities collect and process personal information
Pernod Ricard Vietnam Co., Ltd.
- Business registration address : 26th Floor, Vietcombank Building , No. 5 Me Linh Square, Ben Nghe Ward , District 1 , Ho Chi Minh City, Vietnam
- Phone : ( 028) 38298829
- Fax Number: (028) 38250629
Whenever Customers need support, please call the phone number of PRVN.
2.8. Methods and tools for Customers to access and correct their personal data on the e- commerce system of the collection unit collect information.
- The access and correction of personal data is based on the request of the Customer in the following ways :
- Log in to the Client's account on the website;
- Make a phone call to the Call Center Hard Care for the Customer by professional expertise in identifying personal information and the call center staff will assist in editing on behalf of the Customer;
- Leave comments or send suggestions directly from the website, the administrator checks the information and contacts the Customer to confirm the information again and the administrator edits the information for the Customer.
2.9. About linking to other websites
- The Customer is responsible for protecting his account information and does not provide any information related to the account and password . access on the website, on other websites except when logging into the website.
- PRVN is not responsible for problems arising when the Customer accesses the website from other websites that are not the official website of PRVN.
PRVN provides cookies or similar technologies, in order to collect collect information such as: access history , customer's choices when accessing and using features on the website... in order to increase the security experience and help PRVN understand the needs and preferences of the customer to can provide better service.
2.11. Commitment to confidentiality of Customer's and Consignee's personal information
- Customers have the right to request to change or cancel their personal information.
- Customer's personal information on the website is committed to absolute confidentiality by the website website's privacy policy . The collection The collection and use of information of each member is done only with the consent of that Customer, unless otherwise provided for by law.
- Only use Customer Information, Consignee Information in the contents of this Policy . Do not distribute or provide Customer Information, Consignee Information to third parties when required by competent state agencies .
- PRVN is committed to using appropriate management and technical measures to protect the information it collects collect , store ; comply with standards and technical regulations on ensuring network information security . In the event that the information server is attacked by a hacker leading to the loss of member's personal data, the website will be responsible for reporting the case to the investigating authorities for timely handling and notifying the member . Are known.
- PRVN requires individuals when purchasing goods as a member, to provide all relevant personal information such as: Full name, contact address , email, identity card number , contact phone number contact number, account number, payment card number .... , and is responsible for the legality of the above information. PRVN is not responsible for and does not handle all complaints complaints related to the interests of that Member if it is deemed that all personal information provided by that Member during initial registration is incorrect .