1. Regulations on delivery location and delivery time

1.1 Delivery location

After the order is confirmed successfully, the Customer will go to the following address to receive the goods directly:

1.2 Delivery time

• Products will be prepared and packed after the order is confirmed successfully.
• Customers come to the Delivery Location to receive the products directly during the Working Time as mentioned above.
• Working time will be changed in case of force majeure resistant like natural disaster, fire fire , fire explosion ,… . In the event of unforeseen events In case of resistance , PRVN will notify the Customer of the appropriate change of time frame through information channels including but not limited to: phone call and/or texting and/or email according to the information the Customer has provided in the Application Form. Order.

2. Regulations on goods inspection upon delivery

• PRVN will deliver the goods to the Customer in their original packaging and support the inspection of the external elements of the package such as:
• Delivery note , packing status , sealing of packages ... The inspection will not include opening the seal ( seal ) separately of each package , each product (affecting the stamp) . paste sealing , product packaging...) .
• When receiving the goods, the Customer will sign the payment invoice for the delivery staff and keep a copy of the accompanying sales invoice .
• following cases, the Customer has the right to refuse to receive the goods and will be refunded the order:
• Missing Delivery Voucher or Delivery Voucher showing wrong product . ( Delivery note may also be called Dispatch Note . ) cum internal shipping )
• Goods are not well packed kidney , squeeze distorted , incomplete and in condition broken broken .
• The delivered product does not match the type , item or quantity ordered by the Customer.

Please contact PRVN when Customers need help:

• Call Center Hard Customer Care : (+84 28) 3829 8829

PAYMENT POLICY

1. Payment method

Customers pay for their orders when buying products on the website by bank transfer.

of payment methods

3. Refund Policy

• Refunds are made when the Customer has paid on the website but then the following problems arise :
• Out of stock, the quantity and items in the Customer's Order cannot be delivered in sufficient quantity ;
• Exchange and return goods in accordance with the Return Policy ;
• Cancel the Order successfully by calling the Call Center Hard Taking care of the Customer before the time when the Customer comes to receive the goods directly at the Delivery Location ;
• The Order is not successful but the system still deducts the Customer's money.

• paid by the Customer (excluding the value of the Coupon Code used by the Customer).

Customers are refunded in the following ways :

PAYMENT INFORMATION PRIVACY POLICY

Payment information privacy policy applies to Payment Gateway Partners and customers who purchase online through the website and use online payment and /or transfer .

1. Payment information

• In case of payment by bank card: Payment information to be provided includes: Card type, card number, cardholder name (if applicable), expiration date and PIN . When paying online by international card or domestic card/ATM, customers should do it themselves and must not reveal card information.
• In case of transfer: Customers notify by phone or text message to PRVN's sales staff about the completion of the transfer. PRVN will store transfer information from stars list bank for PRVN's receiving account.

Gateway Partners on the website include:

payment system on the website is provided by Gateway partners payment has been licensed to operate legally in Vietnam.

3. Security standards in payment transactions :

• Payment information is transmitted between parties using SSL (Secure Sockets Layer) security protocol.
• Payment Information Data Security Standard (PCI DSS) certification provided by Trustwave.
• One- time password ( OTP ) is sent via SMS to ensure authenticated account access .
• Code standard 128-bit MD5 encoding .
• Principles and regulations of information security in the financial industry banks in accordance with regulations of the State Bank of Vietnam .

4. Payment transaction security policy

• Website provides token storage utility - save only encrypted string _ provided by the Payment Gateway Partner to PRVN. PRVN does not directly store customer card information. The security of Customer payment card information is performed by a licensed Payment Gateway Partner.
• For international cards: Customer's payment card information that can be used to establish transactions is not stored on PRVN's system. Payment Gateway Partner will store and secure.
• For domestic card/ATM: PRVN only stores order code, transaction code and bank name .

5. Address of payment transaction storage unit

The transaction information will be provided by the portal partners pay , store , secure and provide to PRVN in accordance with the law.

6. Time payment transaction storage _

Gateway Partners of PRVN are committed to storing data about each payment transaction according to the time limit specified in the Accounting Law and current regulations.

to payment information security

• PRVN is committed to ensuring strict implementation take necessary security measures for all payment activities carried out on the website.
• relevant parties to handle complaints claim and compensate for damage in case the payment information of customers through the e- commerce website is changed, deleted , canceled, duplicated or deleted. Copying , disclosing , illegally moving or appropriating causes damage for customers. In case the customer has a complaint For complaints regarding payment information , please contact:

Pernod Ricard Vietnam Co., Ltd.

• Business registration address : 26th Floor, Vietcombank Building , No. 5 Me Linh Square, Ben Nghe Ward , District 1 , Ho Chi Minh City, Vietnam
• Phone : ( 028) 38298829
• Fax Number: (028) 38250629

payment information is part of the personal information, which will be fully confidential according to customer privacy policy .

PRODUCT RETURNS POLICY REFORMS

General provisions

• Product exchange / return policy is applied within 07 days from the date of purchase.
• Customers have the right to exchange or return when buying the right goods poor quality, broken damaged , expired or due to technical errors when operating by PRVN staff.
• Customers can exchange or return goods due to a change in purchase intention for goods that do not belong to the " Group of goods not applicable for exchange/return" below if the product exchange conditions specified in Section 3 are met .
• Group of goods not applicable for exchange/return:
• Gifts, promotional goods trade , liquidated goods ( official announcement at website );
• Damaged product Damage caused by failure to follow the manufacturer's instructions for use or storage.

2. Conditions of Exchange - Return

• relevant documents are presented (Original retail invoice/ VAT invoice ).
• Accumulated points corresponding to the returned goods value will be deducted on the system.
• Compulsory conditions for products that are required to be exchanged - returned when the Customer changes their mind to purchase:
• The product must be in good condition (not broken , damaged broken ), intact stamp / label is not dented , torn and can be resold.
• The product is not dirty or scratched scratched or shows signs of being washed bleach or have a strange smell .
• Promotional goods gift vouchers , gift certificates , and vouchers (if any), are refundable.

3. In case of exchange/return

CONTRACTING

1. Notice of invitation to request for contract conclusion

• Information about alcoholic beverages on the website and the “Terms of Contract” ( defined in Section 2 below ) shall be deemed to be the Website's Notice of Invitation to Offer Contract.
• exact same content as the content on the product's sub- label .

2. Terms of Contract

• Contract terms include: Terms and Conditions, Product Delivery Policy, Payment Policy, Product Return Policy, Consumer Personal Information Protection Policy, Information Privacy Policy Payment News.
• When purchasing goods on the website, PRVN has a mechanism for the Customer to read and express his or her own agreement to the Contract Terms before submitting an offer to enter into a contract. Customers when making a purchase will have to check the item "Agree to the Terms and Conditions and Privacy Policy of Consumer Personal Information".

3. Proposal to enter into a contract

After the Customer fills in the purchase information and clicks When the "Place Order" button is pressed, the information (Electronic Documents ) created and sent by the Customer using the online ordering function is considered as the Customer's offer to enter into a contract for the goods attached . with the online ordering function .

4. Ra Check and confirm contract content

4.1. Ra contract content control

Before the Customer pays , in the " Shopping Cart " section, the Customer can check Control , supplement, modify and confirm transaction content before placing an order. Check information Control includes:

• Name of goods or services, quantity and type type;
• Method and time of delivery or provision of services ;
• The total value of the contract and details related to the payment method selected by the Customer.

4.2. Confirm contract content

• After the Customer submits the contract to sign the contract (Fill in all the information and press button "Place Order"), the information confirming the content of the Customer's order will be sent to the Customer's email for storage , printing on the Customer's information system and display later .
• When completing the order, the Customer will receive a notification on how to reply to accept the offer to enter into a contract and the time limit for replying to the offer to enter into a contract. Specifically as follows :
• PRVN will call Customer to confirm order within 24 hours from receipt of Order.
• After confirming the order, PRVN will send a transaction confirmation letter to the Customer's email address.

4.3. Cancel the transaction or confirm the offer to enter into the contract

• In case the Customer does not want to buy, the product can be removed from the cart
• If the Customer places an order successfully, they can choose to cancel the transaction or confirm the offer to enter into the contract by calling the Call Center . Hard Customer Care of PRVN.

5. Responding to the proposal to enter into a contract

• Pernod Ricard Vietnam Co., Ltd. will send a confirmation email to the Customer about accepting or not accepting the offer to enter into a contract.
• following information :
• List of all goods or services ordered by Customer, quantity, price of each product and total contract value
• Status order status (Confirmed, Canceled , Rejected ... )
• Reason : If reject / cancel the order
• Delivery time and place
• Contact information so that the Customer can inquire about the contract performance status when necessary.

6. Time to enter into the contract

• The time to enter into a contract when using the online ordering function on the website is the time when the Customer receives an email reply from PRVN Company about accepting the proposal to enter into a contract in Section 5 above .